RENTOVINI

Owner / Lender Agreement

Terms for listing items for rent on our platform

Version 2.0 | March 2026

1. The basics

Rentovini connects you (the Owner/Lender) with people who want to rent items (Renters). We handle payments, messaging, and help resolve disputes, but we do not control your items or your interactions with Renters.

When a Renter books your item, you enter into a rental agreement directly with them. Rentovini facilitates this but is not a party to that agreement.

2. Getting started

2.1 Account requirements

To list items you must:

• Be at least 18 years old

• Create an account with accurate information

• Provide your full name, date of birth, and address

• Complete the Stripe Connect setup

2.2 Stripe Connect (how you get paid)

Before you can receive payments, you must complete the Stripe Connect setup:

• Identity verification: Stripe verifies your identity (replaces a separate ID check)

• Bank account: Connect the account where you want to receive payouts

• Tax information: Provide the information required in your country

You cannot receive payments until Stripe approves your account.

3. Fees and payments

3.1 Platform service fee

+-----------------------------------------------------------------------+ | Rentovini service fee: 20% is added to the Renter's payment | | | | You receive your listed price in full. | | The service fee is not deducted from your payout. | | | | The fee covers: payment processing, platform maintenance, | | customer support, dispute mediation, and Rentovini protection. | +=======================================================================+ +-----------------------------------------------------------------------+

3.2 When you get paid

• Payments are released within 24 hours of both parties confirming rental completion

• Funds typically arrive in your bank account within 2–7 business days (depending on your bank)

• Payouts are in EUR to your connected bank account

4. Your listings

4.1 Listing requirements

Your listings must:

• Describe the item accurately (no surprises for Renters)

• Include clear, recent photos of the actual item

• Show honest condition (New, Like new, Good, Fair)

• State a fair replacement value

• Disclose all defects or limitations

• Be in the correct category

4.2 What you cannot list

• Items you do not own or are not authorised to rent

• Illegal items

• Weapons, narcotics, counterfeit goods

• Dangerous or non-functioning items

4.3 Pricing

You control your prices:

• Daily rate: What you charge per day

• Security deposit: Optional — held on the Renter's card as protection

• Late fee: Daily rate for late returns

• Replacement value: Item value in the event of loss or destruction

5. Your responsibilities

5.1 Before each rental

1. Ensure the item matches the listing description

2. Include all listed accessories

3. Provide instructions for use where necessary

4. Respond to booking requests promptly

5. Be available for the agreed handover

5.2 Photo documentation

📸 IMPORTANT: Take photos/videos before handing over the item AND at return. This is essential for any damage claims.

5.3 Rental completion — confirmation process

When the rental ends, a 48-hour confirmation window opens on the platform:

6. Upload photos of the item at the time of return (mandatory)

7. Select the item's condition: Good / Wear / Damaged

8. Confirm the return on the platform

If both parties confirm and there is no damage, the security deposit is released automatically within 24 hours.

If you report damage, a 5-day dispute window opens (see §6).

5.4 After confirmation

9. Report damage within 48 hours of return with photo or video evidence

6. Damage claims and Rentovini protection

6.1 Security deposit

We recommend setting a security deposit (20–50% of item value for most items). Once set:

• The deposit is held (not charged) on the Renter's card

• If there is no damage, it is released automatically after the rental is confirmed as complete

• In the event of damage, you can claim part or all of the amount

6.2 Filing a damage claim

10. Report damage within 48 hours of return (see §5.4)

11. Submit clear photos/videos of the damage

12. Include repair quotes or replacement costs

13. Show a before/after comparison

6.3 What is NOT covered

Rentovini protection does not cover:

• Normal wear and tear

• Pre-existing damage or poor maintenance

• Items lost or damaged by couriers

• Cash, jewellery, alcohol, live animals

• Claims submitted after 48 hours

• Damage resulting from your failure to provide instructions

6.4 Important disclaimer

Rentovini protection is a guarantee programme, not insurance. If your items are of high value, we recommend maintaining your own insurance.

7. Cancellation

7.1 Cancellation policy

Both parties may cancel with a full refund if the cancellation occurs within 48 hours of the rental starting.

• Renter cancels within 48h → full refund to renter
• Owner cancels within 48h → full refund to renter, no penalty to owner

7.2 If you cancel after 48h

Do not cancel on Renters without good reason. If you do:

• The Renter receives a full refund

• Your account may be penalised

• Repeated cancellations may result in suspension

8. Taxes

You are responsible for declaring your rental income and paying applicable taxes. Rentovini may issue annual income reports, but we are not your tax adviser. Consult a specialist if needed.

9. If something goes wrong

13. First try to resolve issues directly with the Renter

14. Use platform messages (leaves a record)

15. If unresolved, contact Rentovini support

16. Submit all documentation

17. Rentovini makes a decision based on available evidence. If the parties are unable to agree on the condition of the item at handover, we recommend consulting a lawyer. For more information on consumer rights: ttja.ee

10. Platform rights and limitations

Rentovini may:

• Remove listings that violate these terms

• Suspend accounts for misconduct

• Withhold payouts during active disputes

• Update fees with 30 days' notice

Our liability is limited to the fees we have collected (20% service fee). We are not liable for Renter actions or item damage beyond facilitating dispute resolution.

11. Legal information

This agreement is governed by Estonian law. We comply with EU GDPR requirements. You can access, correct, or delete your data at any time.

By listing items on Rentovini, you agree to these terms.

Digital acceptance

By creating an account and completing the Stripe setup, you agree to these terms. This has the same legal force as a signature under the EU eIDAS Regulation.